Refund policy

Return and Refund Policy

Due to the nature of our products, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at contact@evercrownhair.com.

To help us resolve the issue quickly, please include:

• Your order number
• Clear photos of the product
• Clear photos of the packaging and shipping box

If your claim is approved, we will work to resolve the issue with a replacement, store credit, or another appropriate solution.

Refunds

Refunds are only issued when approved by Evercrown due to an order issue, such as a damaged, defective, or incorrect item. Approved refunds will be issued to the original payment method. Please allow time for your bank or payment provider to process and post the refund.

Cancellations

Orders cannot be canceled once placed. Please review your order carefully before completing checkout.